Kiddos World Policy and Terms

Kiddos World (Kiddos.sa)

 

First: Ticket Categories

  • Child Entry Ticket (Basic)
    Designated for children from 7 months up to 14 years old (those who have started walking).

  • Companion Entry Ticket
    For accompanying adults (18 years and above), and a valid child ticket must be linked to it.

  • Special Needs Entry Ticket
    Provides the same benefits as the basic ticket, with the companion required to stay during the entire playtime.

 

Second: Sections with Additional Fees

Additional fees apply to certain sections and services, including:
Cars Section – Electronic Games Section (Arcade) – Fossils Section – Chips Catcher.
The management may also introduce new activities or sections with special fees, which will be officially announced inside the branches or through electronic platforms.

 

Third: Ticket Prices and Policy

  • Ticket Validity: The ticket is valid for 3 months from the purchase date through the online store.

  • Specified Branch: The ticket is valid only for the branch selected during the purchase process and cannot be transferred to another branch.

  • Non-transferable or Exchangeable: Tickets are personal and cannot be transferred to another child or exchanged.

  • Non-refundable: All sold tickets are non-refundable and cannot be canceled under any circumstance.

  • Price and Time Adjustments: The management reserves the full right to modify prices and working hours without prior notice.

  • VAT Inclusion: All prices include Value Added Tax (VAT).

  • Unused Tickets: They cannot be refunded, but the ticket number (QR Code) may be given to another person to use instead.

 

Fourth: Group Coordination

For entry of more than 10 children, please contact the coordination officer at 0558852679.

 

Fifth: Allowed Age Groups

  • Children from birth up to 6 months (who have not started walking): subject only to companion entry fees.

  • Children from 7 months to 14 years old: subject to child entry ticket fees.

  • Maximum height allowed for entry: 140 cm.

  • Maximum age allowed for entry: 15 years.

 

Sixth: Companion Entry Conditions

  • The companion must be 18 years old or above.

  • It is not permitted to purchase a companion ticket without a linked child ticket.

  • A copy of the invoice must be kept and presented when collecting the child.

 

Seventh: General Safety Rules

  • Compliance with Play Rules: The management has the right to take appropriate action, including removing the child from the play area, if they fail to follow safety instructions or supervisor directions.

  • Prohibited Behaviors: Pushing, climbing on the surrounding nets, or any kind of dangerous behavior is strictly prohibited.

  • Clothing and Socks: Wearing Kiddos official socks is mandatory for entry (provided free of charge when available).

  • Personal Belongings: Pockets must be emptied, and no sharp or valuable items should be carried. The management is not responsible for any lost items.

  • Shoe Storage: Shoes must be placed in the designated areas, and the management is not responsible for any loss.

  • Food and Drinks: Bringing food, beverages, or baby strollers into the play area is strictly prohibited.

 

Eighth: Child Pick-Up Conditions

  • The original invoice must be presented when collecting the child.

  • If the invoice is not available, the management has the right to request additional identification.

  • The guardian must come immediately when requested by the management or if the child wishes to leave.

 

Ninth: Car Rides and Arcade Games

  • Children under 6 years old are not allowed to participate in car rides.

  • Seat belts and helmets must be worn throughout the ride.

  • Intentional collisions, driving in the opposite direction, or leaving the car during the ride are prohibited.

  • Tampering with machines or attempting to remove coins is not allowed.

  • Supervisors have the right to end the ride or remove the child if rules are violated.

  • The management is not responsible for any damages resulting from misuse.

 

Tenth: Responsibilities and Legal Disclaimer

  • The companion bears full responsibility for the child’s safety while inside Kiddos.

  • The management and its employees are not responsible for any consequences resulting from misuse of games or facilities.

  • In the event of any injury or damage caused by negligence or violation, the responsibility lies with the customer.

 

Eleventh: Photography and Publishing

  • By purchasing the ticket, the guardian agrees to allow photos or videos to be taken inside Kiddos for documentation or marketing purposes.

  • It is prohibited to photograph employees or other children, or to publish any visual content that harms the reputation or operation of the facility.

  • The management reserves the right to take legal action against any violation.

 

Twelfth: Legal Clauses

  • Any clause deemed illegal shall be separated without affecting the validity of the remaining clauses.

  • Purchasing the ticket constitutes full and final acknowledgment and agreement to all the above terms and conditions.